1. Who is responsible for your data?

Never Left is a free community project presented under the Neo Cat Cult name.

Data controller: Dingyu Li

Contact: neverleft.lovesofficial@gmail.com

The legal name above is provided to identify the person responsible for the processing of personal data. Neo Cat Cult is currently a project and creative identity rather than a separate legal entity.

2. Information we process

Depending on how you use Never Left, we may process:

• Account information: email address; authentication and account identifiers; optional display name; account creation and login information; authentication session information; the 14-or-older eligibility confirmation used for independent account registration; and records of Terms of Use acceptance and Privacy Policy acknowledgement, including the applicable versions and timestamps. Never Left does not collect a full date of birth for the age-eligibility check.
• Information about a cat: cat name; birthday; breed or type; city or location.
• Stories: optional private stories.
• Remembrance activity: account, cat, date and time information associated with remembrance activity.
• Reports: information you provide in a report, including your name, email address, the content concerned, the reason for the report and your good-faith accuracy confirmation.
• Technical and security information: IP address; browser or device information; request URL or path; timestamps; authentication or session identifiers; approximate network or geographic information; and security or abuse-prevention metadata.

3. Why we use this information

Depending on the processing involved, we rely on the provision of the service requested by you, our legitimate interests in operating and securing Never Left, your consent where an optional public use requires it, or applicable legal obligations.

If you submit a report, we process the information you provide, including your contact details, the content concerned and the reason for the report, in order to investigate and respond to the report and comply with applicable legal obligations.

• create and authenticate accounts;
• provide password reset and account security;
• register and manage your cat;
• provide the Names and remembrance features;
• save private pet stories when you choose to use that feature;
• remember your privacy and visibility choices;
• prevent abuse and unauthorized access;
• maintain and troubleshoot the website;
• respond to privacy, safety or legal requests.

4. What is public?

You control how your registered cat appears in Never Left Names.

You may change this setting at any time.

Changing visibility affects future display through Never Left. It does not necessarily delete historical private system records, such as remembrance events that are retained for operation, security or record integrity.

• Name only — default for new registrations. Only your cat’s name is publicly visible.
• Public. Your cat’s name, birthday, breed/type and city/location may be publicly visible.
• Private. Your cat does not appear in public Names and cannot be accessed by other users through the public remembrance feature.

5. Service providers

• Supabase provides database, authentication and related backend infrastructure. The current main project is hosted in the EU / Frankfurt region.
• Supabase infrastructure and subprocessors may process technical and security information as necessary to provide and protect the service.
• Vercel provides website hosting and delivery. Some Vercel processing may occur outside the European Economic Area, including in the United States.
• Where required, lawful transfer safeguards are used for international processing.

6. International transfers

Some infrastructure providers or their subprocessors may process information outside the European Economic Area. Where European data-protection law requires additional safeguards for such transfers, we rely on an applicable lawful transfer mechanism, such as approved Standard Contractual Clauses or another legally recognised mechanism.

7. Browser storage, cookies and tracking

Never Left minimizes tracking.

• Never Left does not currently use advertising cookies or behavioural advertising.
• Necessary browser storage may be used to maintain an authenticated session, support security and remember the language you selected.
• If optional analytics or advertising that legally requires consent is introduced in the future, it will not be activated before the required choice is provided.

8. How long do we keep information?

Account information is generally retained while the account remains active and for as long afterwards as reasonably necessary to complete deletion, security, legal or dispute-resolution requirements. Private pet and story information is retained while you keep that content in Never Left. Technical and security records are retained according to operational, security and infrastructure-provider requirements and are not intended to be retained longer than reasonably necessary for those purposes. We periodically review retention as Never Left develops.

9. Deleting a cat

Never Left currently allows a registered user to delete their current cat registration. Deleting a cat removes the associated current registration and private pet information, including the associated private story where applicable. Certain remembrance records relating to other cats may remain because they represent independent remembrance events rather than information belonging to the deleted cat.

10. Account and data deletion

You may request deletion of your Never Left account and associated personal information by contacting: neverleft.lovesofficial@gmail.com

After verification, we will delete or anonymise personal information that is no longer necessary to provide Never Left, protect the service, meet legal obligations, prevent abuse or address legal claims. Anonymous aggregate statistics, such as the historical total number of people who have joined Never Left, may be retained.

11. Your privacy rights

Depending on applicable law, you may have rights to:

For users in Spain, the supervisory authority is the Agencia Española de Protección de Datos (AEPD).

To exercise a privacy right, contact: neverleft.lovesofficial@gmail.com

• obtain information about how your personal data is used;
• access personal data relating to you;
• correct inaccurate data;
• request deletion;
• restrict certain processing;
• object to certain processing;
• receive eligible information in a portable format;
• withdraw consent where processing is based on consent;
• complain to a competent data-protection authority.

12. Younger users

Anyone may browse Never Left; there is no general age restriction for browsing the community. Independent account registration currently requires confirmation that the person registering is 14 or older. Never Left does not collect a full date of birth for this check. If a person is under 14, a parent or legal guardian must authorize participation. Because a guardian-authorization flow is not currently available, a person under 14 may not independently create an account at this time. This is an account-registration eligibility rule, not a permanent age restriction on browsing the Never Left community.

13. Security

Never Left uses technical and organisational measures intended to protect information against unauthorized access, alteration, disclosure and loss. Private account, pet, story and remembrance records are not exposed through unrestricted public database access. No online service can guarantee absolute security.

14. Changes to this Policy

This Privacy Policy may be updated as Never Left develops. If a new feature materially changes how personal information is collected, shared or published, this Policy will be reviewed before that feature is launched. The latest revision date will always appear at the top of this page.

15. Contact

For privacy, account deletion, legal, copyright or community-safety requests: neverleft.lovesofficial@gmail.com